Surveys and questionnaires of your customers
Our call center operators can carry out surveys or questionnaires, and update databases for your business – allowing you to quickly react to changes in consumer behavior or trends. With these customer insights, you can better get to know your target audience, understand their needs, and drive satisfaction and loyalty far more effectively.
The “secret shopper” service allows you to identify the level of service that your staff deliver, and learn about the strengths and weaknesses of your business. This can help you act early to prevent problems further down the line.
You can also use our outsourcing call center to increase sales through telemarketing. Our operators professionally identify the needs of your potential customers, assess their level of interest, handle objections, and help execute the client's order in real-time. The call happens according to a specially designed script, and you'll get access to reporting on each conversation.
We also provide an interactive voice response (IVR) service that can save your staff time and deliver information quickly to customers. The voice menu puts your customer in touch with the service they want to reach. If this involves a certain specialist, the call is then redirected to a mobile or landline number to keep the specialist in contact with the customer round the clock.
SMS and Viber instant messaging is an effective tool for informing your potential and existing customers about services, special offers, innovations and changes
IVR saves time on routing calls within the company, and helps inform customers without needing to speak to a representative
Web chat and email support provides convenient, real-time communication with customers when they are on your company website and are most interested in receiving information
Dedicated operator group is a turn-key call center for your business, operated by our best specialists. You control the selection, training and testing of staff according to your standards. You also have full access to the analytics, as well as the opportunity to listen to calls remotely and track the workload and effectiveness of operators.
Prices for outgoing calls
The exact cost will vary per project. Our specialists will prepare a quote for you after verifying all the details. Make a request via the button below or call us on 0800 211 000.