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Your location Kyiv?


Modern electronic
communication infrastructure

groups of operators

Quick resolution of requests

call center

Convenient solutions

Outsourcing call center

Setting up an outsourced call center means you’ll have a fully-fledged contact and information center in a short timeframe, without any expenditures for equipment, staff training, and specially configured software. The service includes infrastructure deployment in combination with the services of qualified operators who process thousands of requests every month. Scale up your business and start new projects quickly, boost your sales and increase customer loyalty.

Today, DATAGROUP’s call center has more than 600 employees, over 400 advisors with expertise in customer service and telemarketing, and a team of highly trained coaches, quality control experts, and HR specialists to help implement even the most complex projects in record time. We have centers operating in Kyiv, Nizhyn, Vinnytsya and Cherkasy.

Our call center is PCI DSS certified, which guarantees that our platforms comply with the data security requirements of the Visa Card and MasterCard payment systems. So users can be confident that their data is protected when handing over their card details.

Outsourcing call center
Incoming calls Incoming calls
Incoming calls
Outgoing calls Outgoing calls
Outgoing calls
Other services Other services
Other services
Incoming calls

Our qualified experts process each customer request in accordance with your service standards. An external hotline, technical services, ordering services, and a company information line make communication convenient and efficient for your customers. Cross-selling and up-selling are available to increase your business revenues, while 24/7 customer support improves brand loyalty.

Outgoing calls

Our call center operators conduct surveys and questionnaires to ascertain satisfaction and loyalty levels among your customers, which helps you optimize your business strategy, swiftly react to changes, and prevent any issues from escalating. The call center also offers a “mystery shopper” service, as well as the possibility to update customer information by filling answers to questions into the corresponding database fields. Telemarketing tools help you quickly increase sales: our experts work their way through your database of potential customers, identify the products they need, evaluate their level of interest, handle their objections, and take orders.

Other services

Other services are also available:

  • Specific operator groups
  • Automated interactive voice response (IVR)
  • Customer support using web chats and email
  • SMS
  • Viber mass messaging
  • Workplace rental
More than 40 electronic communication licenses

More than 40 electronic communication licenses

More than 1600 employees

More than 1600 employees

24/7/365 support

24/7/365 support

More than 100 electronic communication services for business and home users

More than 100 electronic communication services for business and home users

A full range of services in more than 90 Ukrainian cities and towns

A full range of services in more than 

90 Ukrainian cities and towns

Over 20 years of electronic communication experience on the Ukrainian market

Over 20 years of electronic communication experience on the Ukrainian market