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  • Svitlovodsk
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  • U
  • Uzhhorod
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  • Cherkasy
Your location Kyiv?
How to choose the right WiFi equipment?

Only properly-tuned, customized WiFi equipment ensures the internet services provided are working efficiently. That’s why our specialists have set out detailed instructions and useful tips so you can find out:

  • which characteristics of the router to consider
  • what affects the speed of transmission
  • which router you should choose for your needs

How to disable or transfer services?

Please call 0800 21 00 00, email our tech team, or fill in the form via the green button below.

How to suspend a contract?

To suspend your internet access service, visit private office under the "Subscriber" tab. To suspend the TV and/or telephone service, please send an application according to the sample set out in the link to the e-mail address [email protected] or attach the application to the request on the website or call 0800 21 00 00.

How to order an additional "Fixed IP address" service?

To get a Fixed IP address, select the "My Services" tab in your Personal account and activate the service. The cost is UAH 60.00 (including VAT).

How to edit your contact details?

You can change your contact phone number and e-mail in your Personal account in the "My Contacts" section.

How to connect to services?

To connect to Datagroup’s services, fill in an application form via under "Home". Or call 0800 21 00 00, and select voice menu number 1.

What information is needed to log in to your personal account?

There are two convenient ways to log in to your Personal account:

  • using a temporary password sent to a confirmed contact phone number;
  • using a login and password (the password can be recovered via e-mail or phone number; you can find out or recover the login by calling 0800 21 00 00 or the Datagroup Customer Service Centre.

How to change tariff plan?

To change a tariff plan you can private office. To do this, go to  tab "My Services", choose the section You are interested in and the required tariff for You, provided that Your account has sufficient amount to activate the selected package.

Need help?