Outsourcing call center
Setting up an outsourced call center means you’ll have a fully-fledged contact and information center in a short timeframe, without any expenditures for equipment, staff training, and specially configured software. The service includes infrastructure deployment in combination with the services of qualified operators who process thousands of requests every month. Scale up your business and start new projects quickly, boost your sales and increase customer loyalty.
Today, Datagroup’s call center has more than 600 employees, over 400 advisors with expertise in customer service and telemarketing, and a team of highly trained coaches, quality control experts, and HR specialists to help implement even the most complex projects in record time. We have centers operating in Kyiv, Nizhyn, Vinnytsya and Kremenchug.
Our call center is PCI DSS certified, which guarantees that our platforms comply with the data security requirements of the Visa Card and MasterCard payment systems. So users can be confident that their data is protected when handing over their card details.
Our qualified experts process each customer request in accordance with your service standards. An external hotline, technical services, ordering services, and a company information line make communication convenient and efficient for your customers. Cross-selling and up-selling are available to increase your business revenues, while 24/7 customer support improves brand loyalty.
Our call center operators conduct surveys and questionnaires to ascertain satisfaction and loyalty levels among your customers, which helps you optimize your business strategy, swiftly react to changes, and prevent any issues from escalating. The call center also offers a “mystery shopper” service, as well as the possibility to update customer information by filling answers to questions into the corresponding database fields. Telemarketing tools help you quickly increase sales: our experts work their way through your database of potential customers, identify the products they need, evaluate their level of interest, handle their objections, and take orders.
Other services are also available:
- Specific operator groups
- Automated interactive voice response (IVR)
- Customer support using web chats and email
- Viber mass messaging
- Workplace rental