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Contact-Centre Arrangement

To the great exten, the successful development of a company depends on its clients. That is why the main goal of a business is to establish connections, build up long, reliable relations with existing and potential clients, analysing information provided by them. The success of any company depends on these tasks.

Anyway, it is company’s clients who ensure its frofit. They want a quick response, effectiveness and convenience, that is why the issue of quality is extremely acute. If you want to manage your contact-centre yourself, without sufficient costs, saving confidential information, Datagroup company offers you the optimal solution - the Contact-Centre Upon Request service. It is convenient when specially educated people with perfect communicative skills work with clients and you do not need to think about a space, a staff, a purchase of expensive equipment and other problems.

Using the Contact-Centre Upon Request service, you can rent the remote workplaces with the powerful functionality of Contact-Centre, staring from a function of talk recording up to a function of calls order administration and their prioritization. In addition, the only thing you need is computer connected to the Internet, and the personnel. We will take care of the rest.

The Contact-Centre Upon Request is an excellent example of the world famous conception Software as a Service (SaaS) which demonstrates a new approach in IT-services rendering which is essential in future. Such famous brands as Samsung, British Telecom, Sony, Land Rover, Air France, BASF have already ensured its effectiveness. The Contact-Centre Upon Request service is winning the CIS's market and now it is ready to start working for your business prosperity.

0-800 service

0-800 service allows client to receive an integrated telephone line to accept calls from fixed telephones. Calls are paid by the customer, and not by an initiator of a call, notwithstanding a region. Only for mobile communication subscribers an access to 0-800 service is chargeable, a charge is fixed by a mobile operator.

0–800 number is used to create hot-lines, promotions and marketing surveys, a contact-centr, a line of client and technical support. This service is the best solution for companies which tend to receive the maximum quantity of calls from the subscribers from allover Ukraine.

How does it work

A client receives a single national telephone number in the format 0-800-21-хххх where 0  is a code of entrance to the long-distance network, 800 is a code of service itself, 21 is a code of Datagroup operator, xxxx are the digits which can by chosen by a client on his/her own. Calls to this number are readdressed by the Operator to the Client's telephone numbers.

For example, a multichannel (serial) number can be used to process incoming calls of 0-800 number: several lines with a common telephone number and the specific order of calls distribution among the lines.

Advantages:

  • comfort: a chargeless number for regional subdivisions of your enterprise throughout Ukraine;
  • flexibility: your line can work according to your fixed schedule; round-the-clock available;
  • accessibility: make a call from all telephone numbers;
  • saving: all calls for clients and partners will be free of a charge, so they will call more frequently and more willingly