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Quality

In accordance with the decision of the National Communications Commission d.d.  24.12.2013 No. 849 the following quality parameters must be published:

On the quality of fixed telephony services:

  1. The percentage of applications for connection of customer terminal equipment to the local telephone network, performed in the normalized time.
  2. The percentage of properly operating public pay telephones.
  3. The number of calls for unauthorized connections per line per year.
  4. The percentage of applications on damage of the telecommunications network, performed in the normalized time.
  5. The number of applications on damage of the telecommunications network per line per year.
  6. The percentage of invoices, concerning which the calls from consumers were received regarding their incorrectness (inaccuracy).
  7. The percentage of requests concerning organizational aspects of the service.
  8. The percentage of requests concerning the technical aspects of the service.
  9. The percentage of unsuccessful calls for long distance calls.
  10. The percentage of unsuccessful calls for local calls.
  11. The percentage of calls that meet the standards at the time of call completion for long distance calls.
  12. The percentage of calls that meet the standards at the time of call completion for local calls.
  13. The percentage of unsuccessful calls for local emergency services.
  14. The percentage of connections that meet the quality standards for the transmission of voice information, for methods of evaluation by automatic method of measuring of the speech transmission quality.

The quality of Internet access services:

  1. The normalized time of damage repair of telecommunications network and renewal of access to the services with defined values of quality.
  2. The percentage of invoices concerning which the calls from consumers were received regarding their incorrectness (inaccuracy).
  3. The percentage of requests concerning organizational aspects of the service.
  4. The percentage of requests concerning the technical aspects of the service
  5. The percentage of registrations that meet the standards at the time of registration in the network.
  6. The percentage of unsatisfactory connections as per data transfer speed.
  7. The percentage of successful registrations in the network.
  8. The percentage of failures.

Report 2015

Reports about quality of telecommunications services (archive)

Report 2014

Report 2012