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Quality

In accordance with the decision of the National Communications Commission d.d.  29.12.2015 No. 694 the following quality parameters must be published: 

The quality of fixed telephony services: 

  1. The percentage of applications for connection of customer terminal equipment to the local telephone network, performed within specified time.
  2. The percentage of properly operating public pay telephones.
  3. The percentage of applications on damage of the telecommunications network, completed within specified time.
  4. The number of applications on damage of the telecommunications network line per year.
  5. The percentage of incorrect or false consumers’ invoices according to their calls or applications.
  6. The percentage of unsuccessful calls for long distance calls.
  7. The percentage of unsuccessful calls for local calls.
  8. The percentage of unsuccessful calls for local emergency services.
  9. The percentage of connections that meet the quality standards for the transmission of voice messagins for estimation methods through automatic method of measuring the speech transmission quality.
  10. The percentage of calls that corresponds to the norms in terms of response time to the system of information and reference services (SIRS) of the operator. 

The quality of Internet access services: 

  1. Specified time for telecommunications network damage repair and services access renewal with defined quality index.
  2. The percentage of incorrect or false consumers’ invoices according to their calls or applications.
  3. The percentage of unsatisfactory data speed transfer
  4. The percentage of successful network
  5. Percentage of network signup failures.
  6. Delay of data transfer in one direction.

Report 2016

Report 2015

Reports about quality of telecommunications services (archive)

Report 2014

Report 2012